Terms of Service

Last updated: December 2024

Welcome to FlatLink. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By creating an account or using FlatLink, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

We may modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

2. Eligibility

To use FlatLink, you must:

  • Be at least 18 years of age
  • Be able to form a legally binding contract
  • Not be prohibited from using our services under applicable laws
  • Provide accurate and complete registration information

3. Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Keeping your account information up to date

We reserve the right to suspend or terminate accounts that violate these terms.

4. Listing Guidelines

When creating listings, you agree to:

  • Provide accurate and truthful information about the property
  • Only list properties you have the right to rent or sublet
  • Use recent and authentic photos of the actual property
  • Keep listing information up to date
  • Respond to inquiries in a timely manner
  • Not discriminate against potential tenants based on protected characteristics

Prohibited Listings

The following are not permitted:

  • Fraudulent or misleading listings
  • Duplicate listings for the same property
  • Properties that don't exist or aren't available
  • Listings that violate local laws or regulations
  • Content that is offensive, illegal, or harmful

5. User Conduct

You agree not to:

  • Use the platform for any illegal purpose
  • Harass, threaten, or intimidate other users
  • Send spam or unsolicited communications
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the platform
  • Scrape or collect user data without permission
  • Impersonate another person or entity
  • Post false, misleading, or defamatory content

6. Communications

FlatLink provides messaging features to facilitate communication between users. You agree to:

  • Use messaging only for purposes related to room rentals
  • Not share personal contact information until you're comfortable
  • Report suspicious or inappropriate messages
  • Understand that we may monitor messages for safety and compliance

7. Disclaimer of Warranties

FlatLink is provided "as is" without warranties of any kind. We do not guarantee:

  • The accuracy or completeness of listings
  • The quality, safety, or legality of properties listed
  • The conduct or reliability of other users
  • Uninterrupted or error-free service

We are a platform connecting users - we are not a party to any rental agreements and do not guarantee transactions.

8. Limitation of Liability

To the maximum extent permitted by law, FlatLink shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from interactions with other users
  • Issues with properties listed on the platform

You agree to conduct your own due diligence before entering any rental arrangement.

9. Indemnification

You agree to indemnify and hold harmless FlatLink, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the platform, violation of these terms, or infringement of any third-party rights.

10. Intellectual Property

All content on FlatLink, including logos, designs, and software, is owned by or licensed to us and protected by intellectual property laws.

You retain ownership of content you post but grant us a license to use, display, and distribute it in connection with our services.

11. Termination

We may suspend or terminate your account at any time for violations of these terms or for any other reason at our discretion.

You may close your account at any time by contacting us. Upon termination, your right to use the platform ceases immediately.

12. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved in the courts of Queensland, Australia.

13. Contact Us

For questions about these Terms of Service, please contact us:

Email: legal@flatlink.com.au

Address: Brisbane, Queensland, Australia

By using FlatLink, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.