Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Phone number (optional)
• Profile photo (optional)
• Location preferences
• Listing information you provide
• Messages sent through our platform

Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system)
• IP address
• Usage data (pages visited, time spent, clicks)
• Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and facilitate communications between users
• Send you important updates about your account or listings
• Respond to your inquiries and support requests
• Detect and prevent fraud or abuse
• Analyze usage patterns to improve user experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users

When you create a listing or contact another user, certain information (such as your name and profile photo) will be visible to other users as part of the service.

With Service Providers

We may share information with third-party service providers who help us operate our platform (e.g., cloud hosting, analytics, email services).

For Legal Reasons

We may disclose information if required by law or if we believe it's necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access - Request a copy of your personal information
• Correction - Request correction of inaccurate information
• Deletion - Request deletion of your account and data
• Portability - Request your data in a portable format
• Opt-out - Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@flatlink.com.au.

6. Cookies

We use cookies and similar technologies to enhance your experience. These include:

• Essential cookies - Required for the platform to function
• Analytics cookies - Help us understand how users interact with our platform
• Preference cookies - Remember your settings and preferences

You can manage cookie preferences through your browser settings.

7. Children's Privacy

FlatLink is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: